Call Us: (800) 51-MOVER · (800) 516-6837 New England · Virginia · Maryland · Florida

Frequently Asked Questions

Moving questions? We have answers.

Common Moving Questions

What's the first step to prepare for my move?

Start by taking a detailed inventory list of your possessions. Use this same list with multiple moving companies in order to compare estimates.

How do I get an estimate for my move?

Complete the Get an Estimate form or call 1-800-516-6837 to speak with a Move Coordinator - they will review some information with you and provide you with a free detailed estimate.

How do I reserve my move date?

For local and hourly services, we take a one-hour deposit to reserve your move date. For long distance or fixed price services, we take a 10% deposit. These payments can be processed over the phone via credit card. A Confirmation Letter will then be emailed to you outlining the details of your reservation. All deposits are deducted from your final payment after completion of services.

What if I need to reschedule my move date?

There is no fee or penalty for rescheduling, provided you do so at least 48 hours before your originally scheduled date.

What forms of payment do you accept?

Cash, Personal Check and Money Order are all acceptable forms of final payment. Additionally, we can often accept a credit card with management approval and a minimal service fee. Some fixed price and long-distance relocations do require certified funds. Your Confirmation Letter will outline your applicable payment options.

What days of the week do you perform moves?

Our crews perform moves 7 days a week. We do observe major holidays. Please inquire with your Move Coordinator about any date that you may have a question on.

Why are some local moving estimates higher than others?

Different companies pricing will vary. However, be wary of estimates that seem too good to be true. Since local moves are a time-based charge, choosing a company based on the lowest estimate of time will not always save you money.

Does pricing vary depending on the day I move?

Movers typically charge higher rates for weekend dates as well as dates that fall at the beginning and end of months. To keep your costs down, try to schedule your move on a weekday during the middle of the month.

What if my employer is paying for my move?

If your employer is covering your relocation costs, figure out your allowed budget as well as what specific services will be covered. Review your employers reimbursement policy and make note of documents you will be responsible for providing to them.

How do I choose a long-distance mover?

If you are moving long distance, make sure that the company you choose is licensed by the DOT to perform interstate moves. Be careful of unlicensed movers who subcontract jobs to other companies.

How do I prepare for the movers?

Disconnect washers, dryers, electronics, and all gas appliances prior to the movers arrival. If you are handling the packing for your move, make sure all boxes are sealed up and properly labeled.

Reviews

What Our Customers Say

Verified reviews from people who have moved with DN Van Lines.

The men sent to my house did an amazing job. They arrived on time and worked from 9 to 4:30. Their wrapping was exceptional. We had a different crew unload us because we moved out of state. They even commented the job was incredibly! Nothing broke and no scratches! My daughter is moving soon and I recommended her to use them! She is going to use them. Our coordinator Liz was amazing helping us through the process!

Jackie Vanaria · September 2026 · Google

Incredible movers! Great communication throughout the entire process. Once they arrived at my new apartment the elevators broke!!! But the guys weren’t phased. They carried all my furniture and boxes up two flights of stairs without complaint or charging me extra!!! USE THIS COMPANY THEY ARE INCREDIBLE!!!

Elissa Chojnicki · August 2026 · Google

Best moving company we have ever used. This is our second move in a year and we used them both times. We got completely different crews each time and both were phenomenal. No complaining about things being heavy, great care with all furniture and belongings, polite, very hard workers. They actually work the whole time they are there ( we have had others that stand around talking and taking many breaks). Pricing was very reasonable and coordination of the move with Tommie was very well communicated and clear! No surprises at the end like many moving companies. Highly highly recommend!

Sandra Fitzgerald · August 2026 · Google

DN Van lines were very helpful with our PCS pack up. The team made up of Kevin F, Steve P, and Richard Z were awesome. These guys were fast, efficient and very professional. Also super nice! We appreciated them every step of the way. Thanks so much for helping us with our move!

Steven Hardy · August 2026 · Google

Couldn’t have asked for a better experience moving from MA to MI. Liz the move coordinator was top notch. Answered all my questions promptly and was super helpful. The moving crew led by Eduardo were so fast and careful loading and unloading. Great experience from beginning to end

Chris Donnellon · July 2026 · Google

I have had my furniture in storage with them for 6+ years. I finally moved it to our second home in SC. They have gone far beyond my expectations on beholding my forever furniture. Liz was amazing on coordinating my move seamlessly. The movers were professional and so patient with me trying to find the right fit. I knew I had more furniture than I needed, Liz said no problem , send it back and they would donate it to women in need. I highly recommend them. A local business who takes care of their local clients and beyond. I thank them so very much!!

AM V · July 2026 · Google

DN Van Lines was excellent to work with. Liz was very helpful in coordinating and planning my move. The crew was amazing! They were professional, courteous, and very hard working. Overall and great experience.

Betsy Leblanc · June 2026 · Google

Still have questions?

Our move coordinators are ready to help. Get a free estimate or speak with an expert.

Licensed & Accredited

A name you can trust

DN Van Lines is federally and state licensed, fully insured, and A+ BBB accredited. USDOT No. 1141917

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